Terms of Service

Acceptance and eligibility

By accessing or using Callie Health services, you agree to these Terms of Service. If you do not agree, do not use the services. These terms cover site visitors, patients, software customers, and network clinicians.

You must be at least 18 to create an account. Parents or legal guardians may create accounts and act for minor children. Patient services are available to people seeking care for themselves in California or Texas, parents or guardians seeking care for children, and people with accepted insurance or the ability to self-pay.

Services

Callie Health is a Professional Corporation providing virtual speech-language pathology services. Services include:

• Virtual or telehealth speech therapy sessions.
• Online speech and language evaluations.
• Treatment planning and consultation.
• Progress monitoring and reporting.

All sessions use HIPAA-compliant video conferencing. We do not offer in-person therapy.

Where we operate

Services are limited to patients physically located in California or Texas during the session. Callie therapists hold valid licenses from the California Speech-Language Pathology and Audiology Board and/or the Texas Department of Licensing and Regulation. Therapists serve only states where they hold an active license. Receiving services from another state may violate licensing law and can result in termination of services.

Scheduling and cancellation

Booking and attendance

• Schedule appointments through our online platform, subject to therapist availability.
• We make reasonable efforts to accommodate scheduling preferences.
• Regular attendance is important for progress. Excessive absences may result in discharge.

Cancellation

• Cancel at least 24 hours in advance.
• Late cancellations with less than 24 hours notice incur a $20 fee.
• No-shows incur a $40 fee.
• Repeated cancellations may result in discharge.

See the full Cancellation Policy.

Payment

Insurance billing

• At booking, we display an estimated co-pay range based on typical plans.
• After booking, we verify your specific benefits with your carrier.
• Before any charge is processed, we confirm the exact co-pay with you.
• You receive notice of the verified co-pay before your card is charged.
• We will never charge your payment method without first confirming the amount with you.
• You are responsible for services your plan does not cover.
• Co-payments are processed after the session.

Self-pay

• Rates are shown at booking.
• Payment is authorized at booking but charged after the session.
• We accept credit, debit, and HSA/FSA cards.

Consent to treatment

By booking, you or the legal guardian of a minor consent to speech-language evaluation and treatment. You understand:

• Outcomes vary and are not guaranteed.
• You may refuse or discontinue treatment at any time.
• You will participate actively, including recommended home practice.
• You will provide accurate and complete health history.
• For a minor, a parent or guardian must be present and available during every session.

Telehealth

Technology requirements

• Reliable broadband internet, with at least 10 Mbps recommended.
• A computer, tablet, or smartphone with camera and microphone.
• A private, quiet location free from distractions.
• A current Chrome, Firefox, Safari, or Edge browser.

Security

• Video sessions use Whereby, a HIPAA-compliant platform covered by a signed BAA.
• Sessions are encrypted end-to-end.
• Any recording requires explicit written consent.

Limitations and emergencies

• Telehealth may not suit every patient or condition.
• Technical problems may interrupt or prevent a session. Your therapist will try to reconnect or call.
• Technical difficulties do not support a fee waiver unless the session cannot be completed.
• Telehealth is not for emergencies. Call 911 for a medical emergency.
• Share your physical location at the beginning of each session for emergency purposes.

SMS terms

Callie sends appointment reminders and scheduling notifications to the number you provide. By providing your number and booking, you expressly consent to care-related SMS messages.

• You may receive up to 4 messages per scheduled appointment.
• Message and data rates may apply. Ask your wireless carrier about your plan.
• Reply STOP to opt out. You receive one confirmation message, then no further SMS messages.
• Reply HELP for help, or email hello@trycallie.com.
• Carriers are not liable for delayed or undelivered messages. Callie is not responsible for delivery failures caused by carrier issues or device incompatibility.

Professional relationship

Your relationship with Callie Health is strictly professional. Therapists maintain professional boundaries and follow the ethical standards of the American Speech-Language-Hearing Association (ASHA) and state licensing boards. We protect health information under HIPAA. See our Privacy Policy.

Ending care

Either party may end services with appropriate notice. Reasons may include:

• Achievement of therapy goals
• Non-compliance with the treatment plan
• Excessive absences or cancellations
• Non-payment of fees
• Inappropriate behavior or safety concerns
• The patient being outside California or Texas during sessions

Your account

Provide accurate registration information, safeguard your credentials, and take responsibility for users you invite to your account.

Subscription and billing

Paid plans are described at /pricing and billed through Stripe. Plan changes take effect in the next billing cycle. We give notice before price changes and may suspend for non-payment after notice.

Your data

You own the patient records and practice data you put in Callie. You grant Callie a limited license to host and process them solely to provide the service. A Business Associate Agreement applies where you handle PHI. You are responsible for record accuracy and for obtaining patient consents your practice requires.

Acceptable use

Use Callie lawfully. Do not reverse engineer, resell, scrape, interfere with the service, upload malicious code, or use Callie to violate HIPAA or payer rules.

Clinical and billing responsibility

Callie is a tool. You make every clinical decision and are responsible for documentation and claims your practice submits. AI-assisted features, including the AI Notetaker, create drafts that you must review and approve before they become part of the record.

Availability and support

We use reasonable efforts to keep the service available, but maintenance and interruptions may occur. We do not guarantee uninterrupted service. Contact support at hello@trycallie.com.

Term and termination

You may cancel at any time, effective at the end of the billing period. We may terminate for a material breach with notice. After termination, you have 30 days to export data. We then delete it except where law requires retention.

Disclaimers and liability

The service is provided "as is." To the maximum extent permitted by law, Callie's aggregate liability is limited to the fees you paid in the 12 months before the claim. Callie is not liable for indirect or consequential damages.

Indemnification

You agree to indemnify Callie against claims arising from your own patient care or unlawful use of the software.

Applying

Application information must be accurate and complete. An active professional license is required.

The relationship

Joining does not create employment, partnership, or agency. You remain an independent practice, retain full clinical control, and may participate non-exclusively. The network agreement you sign contains definitive economic terms, fees, and payout schedule. If these terms conflict with that agreement, the network agreement controls.

Credentialing

You authorize Callie to submit information to payers and credentialing organizations for you. Keep credentials current and promptly disclose license actions, exclusions, or malpractice events.

Billing and payouts

You authorize Callie to prepare and submit claims for services you rendered. You certify that billed services were performed and documented. Payouts follow your network agreement.

Compliance

Do not submit fraudulent, duplicate, or unsupported claims. Cooperate with payer audits and follow payer rules.

Leaving the network

Either party may end participation with notice. Pending claims will be wound down in good faith.

Using this website

Do not use the site unlawfully, scrape it, abuse it, or interfere with its operation.

Intellectual property

Callie owns its site content, software, therapy materials, resources, and other content. Therapy materials are for personal therapeutic use only. Do not reproduce or distribute them without permission.

Third-party services

Links and integrations from third parties are governed by their own terms.

Disclaimers

The site and services are provided "as is." We do not guarantee therapeutic outcomes. Progress depends on attendance, practice outside sessions, and individual differences.

Limitation of liability

Callie is not liable for indirect, incidental, special, or consequential damages arising from use of our services. To the maximum extent permitted by law, aggregate liability is capped at fees you paid in the 12 months before the claim.

Governing law

California law governs users in California. Texas law governs users in Texas.

Dispute resolution

Disputes arising from these terms or services will be resolved by binding arbitration administered by JAMS or a similar service under its rules, in the state where services were received. The decision is final and binding. Arbitration is individual. You waive class actions and class-wide arbitration. Either party may bring a qualifying individual claim in small claims court.

Changes to these terms

We post changes here and give notice by email or in-product before material changes take effect. Continued use after the effective date means acceptance.

Contact

Related policies

• Privacy Policy
• Provider Privacy Policy
• Cancellation Policy