Terms of Service

2.1 Services. Callie Health is a Professional Corporation providing virtual speech-language pathology services. Services include:

2.2 Where We Operate. Services are limited to patients physically located in California or Texas during the session. Callie therapists hold valid licenses from the California Speech-Language Pathology and Audiology Board and/or the Texas Department of Licensing and Regulation. Therapists serve only states where they hold an active license. Receiving services from another state may violate licensing law and can result in termination of services.

2.6 Consent to Treatment. By booking, you or the legal guardian of a minor consent to speech-language evaluation and treatment. You understand:

2.8 SMS Terms. Callie sends appointment reminders and scheduling notifications to the number you provide. By providing your number and booking, you expressly consent to care-related SMS messages.

2.9 Professional Relationship. Your relationship with Callie Health is strictly professional. Therapists maintain professional boundaries and follow the ethical standards of the American Speech-Language-Hearing Association (ASHA) and state licensing boards. We protect health information under HIPAA. See our Privacy Policy.

2.10 Ending Care. Either party may end services with appropriate notice. Reasons may include:

3.1 Your Account. Provide accurate registration information, safeguard your credentials, and take responsibility for users you invite to your account.

3.2 Subscription and Billing. Paid plans are described at /pricing and billed through Stripe. Plan changes take effect in the next billing cycle. We give notice before price changes and may suspend for non-payment after notice.

3.3 Your Data. You own the patient records and practice data you put in Callie. You grant Callie a limited license to host and process them solely to provide the service. You are responsible for record accuracy and for obtaining patient consents your practice requires.

3.4 Business Associate Agreement. Where you handle PHI, our Business Associate Agreement is part of these terms by reference. If it conflicts with these terms about the use or disclosure of PHI, the Business Associate Agreement controls.

3.5 Acceptable Use. Use Callie lawfully. Do not reverse engineer, resell, scrape, interfere with the service, upload malicious code, or use Callie to violate HIPAA or payer rules.

3.6 Clinical and Billing Responsibility. Callie is a tool. You make every clinical decision and are responsible for documentation and claims your practice submits. AI-assisted features, including the AI Notetaker, create drafts that you must review and approve before they become part of the record.

3.7 Availability and Support. We use reasonable efforts to keep the service available, but maintenance and interruptions may occur. We do not guarantee uninterrupted service. Contact support at hello@trycallie.com.

3.8 Term and Termination. You may cancel at any time, effective at the end of the billing period. We may terminate for a material breach with notice. After termination, you have 30 days to export data. We then delete it except where law requires retention.

3.9 Disclaimers and Liability. The service is provided "as is." To the maximum extent permitted by law, Callie's aggregate liability is limited to the fees you paid in the 12 months before the claim. Callie is not liable for indirect or consequential damages.

3.10 Indemnification. You agree to indemnify Callie against claims arising from your own patient care or unlawful use of the software.

4.1 Applying. Application information must be accurate and complete. An active professional license is required.

4.2 Relationship. Joining does not create employment, partnership, or agency. You remain an independent practice, retain full clinical control, and may participate non-exclusively. The network agreement you sign contains definitive economic terms, fees, and payout schedule. If these terms conflict with that agreement, the network agreement controls.

4.3 Credentialing. You authorize Callie to submit information to payers and credentialing organizations for you. Keep credentials current and promptly disclose license actions, exclusions, or malpractice events.

4.4 Billing and Payouts. You authorize Callie to prepare and submit claims for services you rendered. You certify that billed services were performed and documented. Payouts follow your network agreement.

4.5 Compliance. Do not submit fraudulent, duplicate, or unsupported claims. Cooperate with payer audits and follow payer rules.

4.6 Leaving the Network. Either party may end participation with notice. Pending claims will be wound down in good faith.

5.1 Website Use. Do not use the site unlawfully, scrape it, abuse it, or interfere with its operation.

5.2 Intellectual Property. Callie owns its site content, software, therapy materials, resources, and other content. Therapy materials are for personal therapeutic use only. Do not reproduce or distribute them without permission.

5.3 Third-Party Services. Links and integrations from third parties are governed by their own terms.

5.4 Disclaimers. The site and services are provided "as is." We do not guarantee therapeutic outcomes. Progress depends on attendance, practice outside sessions, and individual differences.

5.5 Limitation of Liability. Callie is not liable for indirect, incidental, special, or consequential damages arising from use of our services. To the maximum extent permitted by law, aggregate liability is capped at fees you paid in the 12 months before the claim.

5.6 Governing Law. California law governs users in California. Texas law governs users in Texas.

5.7 Dispute Resolution. Disputes arising from these terms or services will be resolved by binding arbitration administered by JAMS or a similar service under its rules, in the state where services were received. The decision is final and binding. Arbitration is individual. You waive class actions and class-wide arbitration. Either party may bring a qualifying individual claim in small claims court.

5.8 Changes to These Terms. We post changes here and give notice by email or in-product before material changes take effect. Continued use after the effective date means acceptance.